- #Uccx ibm informix odbc driver install#
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If checked, writes information about each CSQ to the RtCSQsSummary table in the Unified CCX database. Sets the refresh interval for the wallboard data. If not checked, the system does not write the data to the database. If checked, the system writes the data to the database. The following fields are displayed on the Real-Time Snapshot Writing Configuration for Wallboard web page. To access the Real-Time Snapshot Writing Configuration for Wallboard web page, choose Tools > Real Time Snapshot Config from the Unified CCX Administration menu bar. Use the Real-Time Snapshot Writing Configuration for Wallboard web page to enable the system to write data to the wallboard system. To do this, you must assign a DSN, User ID, and password.
#Uccx ibm informix odbc driver software#
During installation of your wallboard software, you must configure your wallboard software to access the Unified CCX database.
#Uccx ibm informix odbc driver install#
You must install the wallboard software on a separate machine or desktop, not on the Unified CCX server. Wallboard software and hardware are supported by the third-party wallboard vendors, not by Cisco. You must purchase the wallboard separately, and configure and control it with its own wallboard software. You can enable the Unified CCX system to write Unified CCX real-time information to a database that can then be displayed on a wallboard. Wallboards can display data such as available agents in CSQs, call volumes, talk times, wait times, and number of handled calls. Many call centers use wallboards to display their real-time reporting status. Reporting from the Unified CCX Administration menu The Application Reporting web page, choose You use the Application Reporting web page to access the Variety of reports that provide detailed information about the status of your Real-Time Reporting tool is a Java applet that you can use to generate a Time Reporting, Cisco Agent/Supervisor Desktop. Supports Unicode characters in first and last names, those characters becomeĬorrupted in Unified CCX Administration web pages for RmCm configuration, Real HTTP/HTTPS for troubleshooting system problems. It also connects directly to devices by using
Uses HTTP/HTTPS and TCP to monitor device status, system performance, deviceĭiscovery, and CTI applications. Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Linux. Monitoring Tool for Linux-Click this hyperlink to install client-side Only for users with administrator capability.ĭownload hyperlink and select Save Target As option. Using HTTP/HTTPS for troubleshooting system problems. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance,ĭevice discovery, and CTI applications.
Tool monitors real-time behavior of the components in a Unified CCX cluster. Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Windows. Monitoring Tool for Windows-Click this hyperlink to install client-side Installing any applications from the Cisco Unified CCX Desktop Product Suite. Unified CCX Supervisor Desktop Plug-in Tasks and theĭownload Cisco Unified CCX Desktop Client Configuration tool prior to Supervisor Desktop, Agent Desktop, and Client Configuration tool. Suites-Click this hyperlink to install Cisco Desktop Administrator, BothĮditors cannot coexist on the same machine. The Unified CCX editor on the same machine as the Cisco Unity Editor. On the Unified CCX package you have purchased):Įditor-Click this hyperlink to install the client-side Unified CCX Editor.Ĭenter Express Getting Started with ScriptsĬenter Express Editor Step Reference Guide. Plug-ins web page contains one or more of the following hyperlinks (depending That you can use to enhance the Unified CCX Engine. Unified CCX system includes software components called The following sections describe the various menu options. W1 Upgrade-to show if you have selected "Upgrade from a previous Unified CCX release" option during initial Appadmin setup in a single-node or high availability deployment.
#Uccx ibm informix odbc driver password#
Password Management-to reset passwords for externalĭatabase access users like workforce management, historical reporting user and User Management-to assign access levels to administrators Users, installing client software, and purging your database. Including configuring the database server, synchronizing data, configuring Historical Reporting-to perform Historical Reporting tasks, Real-Time Snapshot Config-to configure the Unified CCXĭatabase connection to a wallboard display. Real-Time Reporting-to generate reports that provideĭetailed information about the status of your Unified CCX system.
#Uccx ibm informix odbc driver download#
Plug-ins-to download plug-ins that you can use to enhance Provides access to system tools you can use to perform a variety ofĪdministrative tasks and contains the following menu options: The Tools menu of the Unified CCX Administration web interface
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